Last updated: 11 April 2026.
These Terms of Service (“Terms”) govern your use of this website and any purchase you make through it. By visiting the site or placing an order, you agree to be bound by these Terms. Please read them carefully before using the site.
SECTION 1 — USE OF THE WEBSITE
By using this website or placing an order, you confirm that you are at least 18 years old or have reached the age of majority in your country of residence, whichever is higher. You agree not to use the site or any product obtained through it for any unlawful purpose, and you agree not to transmit any worms, viruses, or malicious code or otherwise interfere with the site’s security. A breach of this section may result in termination of your access to the site without notice.
SECTION 2 — ORDERING, PRICES AND PAYMENT
All prices displayed on the website are final prices intended for consumers residing in the European Union. For orders shipped outside the European Union, the purchase price does not include import duties, taxes, or other governmental charges, which are the buyer’s responsibility. We reserve the right to correct any errors in pricing or product descriptions and to refuse or cancel any order in the event of obvious error, suspected fraud, or exceptional circumstances. Where we refuse or cancel an order after payment, any amount already paid will be refunded in full without undue delay.
SECTION 3 — RIGHT OF WITHDRAWAL
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within fourteen (14) calendar days from the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods, without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision before the deadline expires by sending an unambiguous statement — for example, a message submitted through our contact page. You may use, but are not required to use, the model withdrawal form set out in Annex I(B) of Directive 2011/83/EU.
If you withdraw, we will reimburse all payments received from you, including the standard delivery costs (except any supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you expressly agree otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal. The direct cost of returning the goods is borne by you. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
The right of withdrawal does not apply to goods that by their nature are sealed for hygiene reasons and have been unsealed after delivery, nor to any other category excluded under Article 16 of Directive 2011/83/EU.
SECTION 4 — STATUTORY GUARANTEE OF CONFORMITY
Goods sold to consumers in the European Union are covered by the statutory guarantee of conformity under Directive (EU) 2019/771, as transposed in Belgian law. This guarantee applies for a period of two (2) years from the date of delivery and entitles you to a free repair, replacement, proportional price reduction, or refund in the event of a lack of conformity existing at the time of delivery. To invoke this guarantee, please contact us through our contact page.
SECTION 5 — INTENDED CUSTOMER BASE
Our online store is intended for consumers (natural persons acting outside their trade, business, or profession). We do not actively sell to businesses. If you are purchasing on behalf of a company and require a VAT invoice, please contact us through our contact page before placing your order so that we can confirm whether we are able to fulfil your request.
SECTION 6 — INTELLECTUAL PROPERTY AND USER CONTENT
All content on this website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of this website or its content without our prior written permission.
If you send us comments, suggestions, or other materials (whether through the site, by email, or otherwise), you grant us a non-exclusive, royalty-free licence to use, edit, publish, translate, and distribute such materials in any medium. We are under no obligation to keep such submissions confidential, to pay compensation, or to respond. You are solely responsible for ensuring that your submissions do not infringe any third-party rights.
SECTION 7 — THIRD-PARTY LINKS AND TOOLS
Our website may include links to third-party websites or tools that we do not control. We provide such links and tools “as is” and without any warranty, and we accept no liability for the content, accuracy, or availability of third-party resources, nor for any transaction you enter into with a third party. Please review the policies of any third party before engaging with them.
SECTION 8 — PRIVACY
Your submission of personal information through our store is governed by our Privacy Policy.
SECTION 9 — LIABILITY
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law. Subject to the foregoing, our aggregate liability to you arising out of or in connection with any order is limited to the amount actually paid by you for the goods or services to which the claim relates.
We do not guarantee that the website will be uninterrupted, timely, secure, or error-free, and we do not warrant that the results obtained from the use of the website will be accurate or reliable.
SECTION 10 — DISCOUNT CODES AND PROMOTIONS
Discount codes are intended for personal use only and may not be resold, shared, or distributed without our prior written consent. Unless otherwise specified, each discount code may be used only once per customer, cannot be combined with other promotions, and is valid only until its stated expiration date. We reserve the right to modify, withdraw, or refuse discount codes at any time, including where we suspect fraud or misuse.
SECTION 11 — COMPLAINTS, DISPUTE RESOLUTION AND APPLICABLE LAW
If you wish to submit a complaint, please contact us through our contact page. We will acknowledge your complaint within a reasonable period and work with you to resolve it.
The European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr/, which consumers residing in the European Union may use to resolve disputes out of court.
These Terms are governed by Belgian law, without prejudice to the mandatory consumer-protection rules of the country where the consumer resides. Any dispute arising out of or in connection with these Terms shall be brought before the courts of the judicial district of Leuven, Belgium — the district in which Smient vzw, the non-profit association (vereniging zonder winstoogmerk) operating this website, has its registered office at Ambachtenlaan 44, 3001 Leuven, and is registered with the Belgian Crossroads Bank for Enterprises under company number BE 1009.241.943 — except that a consumer residing in the European Union may also bring proceedings in the courts of their country of residence.
SECTION 12 — CHANGES TO THESE TERMS
We may update or replace these Terms from time to time by posting the revised version on our website. Your continued use of the website or placement of an order following the posting of any changes constitutes acceptance of those changes. The version in force at the time of your order is the version that applies to that order.
SECTION 13 — MISCELLANEOUS
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right. These Terms constitute the entire agreement between you and us regarding the use of our website and the purchase of our products, superseding any prior agreements.